Scheduling drivers to make deliveries or collect shipments and packages.

Communicating with customers about shipment details, such as delivery or pickup times, and any kind of special handling requests that are needed

Managing and overseeing pre-determined routes and accommodating route changes as needed.

Preparing dispatch documents, as well as generating freight bills and invoices.

Keeping track of dispatch calls, drivers’ routes, route changes, deliveries, pickups, and drop-offs.

Tracking transportation regulations and laws and ensuring that their drivers are following them.

Examining driver log files for arrival and departure times.

Keeping track of truck repair and maintenance schedules.

Logging customer shipping schedules and handling customer service issues as they arise.